Degust Quality Automation
Optimize User Experiences
Your users are the focus of your quality efforts?
Quickly find and fix problems to optimize the user experience. This includes network throughput, service response times, page load times, and packet information such as RTT or jitter.
Don't waste time. Degust allows Immediate Start and Success
Since Degust is subscribed as a SaaS model, there is no financial risk and no long lead times to the first results.
The typical ROI of a Degust implementation is usually achieved after 4-6 weeks.
Secure On-Site Service Monitoring
Degust combines End-to-End service monitoring with automatic troubleshooting in the TelCo core system. Upon findings at the edge of your networks, Degust runs protocol and signaling tests within your core and crawls system log files and network traces for errors. This is unique!
Flexible and Comprehensive
Beyond the standard features of modern monitoring solutions, Degust is used throughout the TelCos production chain. From the development teams at the OEM to the testbeds at the network operator to the live system.
Service engineers are also equipped with Degust Explorers for troubleshooting at end customers. Since the same tools are used everywhere, they can easily be supported by the operations staff at the first service appointment.
Using Degust OEMs, Service providers and ISPs are collaboration in a revolutionary way
OEMs deliver products in conjunction with the tests created during development. ISPs are incorporation the OEM’s tests into their acceptance procedures. Live operation forces are using a subset of these tests during service activation and for live monitoring.
Unique to Degust: The revolution. Service issues are confirmed and reported by Degust. The monitoring and tests suites used to analyze and confirm the issues are passed on to the testbed and to the OEM to speed up error correction.
Sounds smart? Watch this:
ISP live environments, IPSs testbeds, and OEMs development environments are differently configured… there is no economic way to overcome this. To be honest, OEMs and vendors will never mimic an ISP’s complete environment configuration… just in case.
As the sole solution on the market, Degust transforms the test suites to fit into the destination’s environments requirements. Technically: we automatically transform peer authentications, user ids, APNs, IP address ranges, service policies, service IP addresses, failover configurations … you name it.
This accelerates all your tasks and duties!
Need Help with Cost Savings and Quality Improvements?
Your best people are currently working hard to keep your network up and running.
The still high manual portion of the work ties them up in this task.
With Degust, this is automated and people can focus on innovation and support engineering.
This in turn helps to save on external personnel and money.
Your customers will remain loyal if your network is stable, the promised performance is achieved and new products are brought to market quickly.
Degust enables you to meet your goals: the quality of your entire production chain will improve and project times will be dramatically reduced or at least safely met.
Because your costs will become much more predictable, you will be able to offer new services at a lower price than your competitors.
Your customers will love you.
Disruptions in the network cost money. A lot of money!
You have to take more people out of your day-to-day business to fix the disruptions, projects are delayed, external staff and additional call center resources have to be booked, and some customers have to be compensated.
In addition, there is a loss of reputation, since today disruptions are reported faster on the internet and in social media than to the network provider itself.
In countries where regulatory requirements grant customers to receive the promised quality and data throughput, Degust will keep you on track.
In Germany, this became true in December 1st of 2021 (ref Bundenetzagentur)
Degust brings you back to the top.
Using Degust you’ll spot errors, often before the customer notices, and you can take immediate action.
While competitors define monitoring only at the system level, Degust monitors the service level!
You have brilliant quality assurance teams. They define hundreds of fine-grained tests in the pre-production phase to approve the system. As soon as the new systems or functions are live, however, you dispense with this knowledge and only estimate your quality checking system KPIs.
Degust allows you to perform pre-production testing permanently in the live environment to ensure the same quality as on day one.
Degust automates your tasks even in non-working hours.
Degust automates troubleshooting and acts as an operator. Degust detects errors, creates tickets, processes them, qualifies the errors, and applies pre-prepared solutions.
Your employees don’t need to be woken up and errors are solved faster.
In the end, Degust reports its work into your ticket system and informs the teams.
Need Help with Cost Savings and Quality Improvements?
Focus on Evolution Instead of Improvements
Raise your Service Quality with Acctopus Degust®
Let Degust test your services to detect errors – often before customers are noticing them. Acctopus Degust automates testing and operation in the complete production chain of mobile and fixed network operators.
Degust is used throughout the production chain
- at OEMs side during the development and testing of service platforms
- during type acceptance phases in the operator’s testbed
- while integrating the service into your live environment
- over the entire life cycle of the service through 7/24 monitoring of the services and
- onsite at end-users edge environment in service appointments.
Degust is becoming the first choice for monitoring, testing, and troubleshooting as it incorporates the unique ability to
- simulate the signaling traffic at the operator’s core interfaces,
- emulate real E2E user behavior on real user equipment including roaming situations,
- gather cross-platform evidence and
- interface to 3rd party tools to leverage existing processes, functionalities, and investments.
In contrast to other systems, tests and monitoring are used interchangeably:
- monitoring processes can be started ad hoc to run only once as well as
- tests can be used to monitor services 7/24.
Lower Your Churn Rate
Keep your customers happy by providing seamless and error-free services.
By using Degust in your testbed, you are able to deliver quality products much faster. These new products let you keep up with customers’ demands for new functionality.
By using Degust in your live production environment, you will detect errors or unsightly system behavior much faster, often before your customers complain.
This will lead to better overall quality and much faster innovation which builds up a growing and loyal customer base.
Reduce Profit Loss
Degust helps you to restore your services fast
While monitoring your service, Degust is able to gather evidence from its own tests as well as from any 3rd party platform.
As soon as Degust detects anything went wrong, Degust starts more comprehensive tests, involves prospect platforms, starts their logging and monitoring facilities, collects and investigates the results. Degust will report the issues into the trouble ticket system of your operations center, attaching all evidence.
Without Degust, it would take much more time to collect these details.
Error Detection and Automated Correction
Degust relieves your staff especially during night shifts by preventing unnecessary 3rd level wake-up calls
Degust is constantly monitoring and detecting issues. If an issue is known to be recurring and requires to roll out a prepared fix, Degust will do this for you. It will record the issue into your trouble ticket systems, attaching all evidence and issuing the required retests.
Only if the retest still shows the error, Degust will forward the trouble ticket to the next department, where an operator can take it on.
This will speed up troubleshooting and restore the full service much faster. This again will keep errors away from your users and will offload your CSRs.
Not only that the 3rd level colleague is not disturbed, but he will also be 100% available on the next day.
Need Help with service recovery optimization?
We developed Degust according to the needs of the network operators and OEMs. This supports the most efficient and flexible testing.
Here are some rules, which helped us to design the system
- save time on defining new tests for test environments, staging, and live systems
- feed back live tests into future tests in your testbed
- involve your OEM in your testing – they will love to get the tests from you
- start tests in CI and CD tasks by triggering the Degust API
Target Groups - Who uses Degust?
As a network operator, you have the greatest advantage through the use of Degust. Most noteworthy, you can streamline your processes, increase quality and significantly reduce costs.
In addition, you can better align your personnel to new technologies, thus enhancing the value of their jobs and keeping valuable know-how within your company.
Contact us with any questions. We would be pleased to introduce Degust to you.