Know what your customers experience — before they tell you.
Protect customer satisfaction. Reduce investigation time. Stay in control of the quality delivered under your brand.
Know earlier.
Validating services across networks worldwide
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FROM CUSTOMER EXPERIENCE TO EVIDENCE
See a problem. Understand its impact. Investigate with evidence.
Continuous validation turns individual observations into a measurable impact — and gives you the context to decide where to investigate.
12 min
degradation persists
6%
of customers affected
same context
technology · CPE · firmware · region
evidence
carrier · route · service
From “one customer has a problem” to “we know which group is affected and where to investigate.”
What do you need to understand?
Choose the perspective that matches your network and responsibility.
Broadband & Fiber
Why does Internet feel slow when the Speed Test looks fine?
Validate the service experience across fiber, DOCSIS and DSL and distinguish bandwidth problems from latency, DNS, routing and short interruptions.
Mobile Networks
Does the service actually work — not just the network?
Validate voice, data, roaming and mobile Internet services from distributed locations using real mobile environments and SIM identities.
Regional ISPs & Stadtwerke
Can you outsource network operations without outsourcing control?
Keep an independent view of the quality delivered under your brand — even when vendors or 3rd parties operate parts of your network.