Troubleshooting process is struggling with maze of services?
The growing variety of services requires a lot of personnel and training. Since experts are difficult to find, knowledge is concentrated in just a few colleagues.
But these people can’t be everywhere at once, so you need a solution to automate testing and troubleshooting.
Many platforms are involved when services and tariffs have to be delivered to the customer.
As soon as a problem is reported, someone forwards the problem to the team that has the most experience in the matter.
Unfortunately, this is not always the right team and the troubleshooting is unnecessarily prolonged.
Waiting for correct analysis is expensive!
Acctopus Degust® makes the difference.
We enable you to automatically perform checks for each scenario, including data package capture, log files, and screenshots. You can run them around the clock or configure the tests ad hoc to evaluate a recent problem.
Integrated with your trouble ticket system, Degust will attach all evidence to the relevant ticket and forward it to the relevant team. After fixing the issue, your team will pass the ticket on to Degust where regression tests are performed.
The automated tests include end to end testing with real SIM cards and devices, core element protocol simulation and 3rd party system analysis.
Degust identifies the relevant systems and teams much faster.
Your team will solve problems in a fraction of today’s required time.
Talk to us about how we can help you.